Refund & Cancellation Policy
Scope
This policy applies to paid trade marketing engagements with Compute Meshcore Trade Marketing for secondary display planning, audits, campaign rollout coordination, and merchandising field execution in Thailand. It does not cover product retail sales, shipping of consumer goods, or online checkout—none of which are offered on this site.
Eligibility
Refunds are considered when we cancel a booked service without delivering the agreed work, when a prepaid package is unused within the stated validity window for reasons we control, or when a written statement of work expressly allows a refund. Informal website enquiries without a signed brief are not chargeable and need no refund.
Timeframe to request
Refund requests must be emailed to placements@compute-meshcore.digital within 14 days of the issue arising or of the cancelled start date, whichever is earlier. Include the brief reference, payment date, and reason.
Full and partial refunds
If we have not started work and cancel, you may receive a full refund of fees paid for that engagement. If work has begun (brief analysis, store list mapping, auditor scheduling, or crew dispatch), we may issue a partial refund equal to fees paid minus documented work already performed and non-recoverable third-party costs.
Non-refundable items
The following are generally non-refundable once incurred or ordered: retailer booking fees paid on your behalf, custom fixture or print production already commissioned, travel already booked for field visits, and completed audit visits or completed store sets.
Deposits
Where a deposit is required to reserve crew dates or rollout windows, it is applied to the final invoice. Deposits become non-refundable within 7 days of the scheduled start if you cancel, unless we rebook the capacity and agree otherwise in writing.
Cancellation by you
Cancel in writing. Cancellations received 10 or more business days before the scheduled start may receive a full refund of unused prepaid fees minus any non-refundable items already committed. Cancellations inside 10 business days may be charged for reserved labour days and committed costs.
Rescheduling
You may request one reschedule of field dates at no fee if notice arrives at least 5 business days before the original start and retailer access remains available. Further reschedules or short-notice moves may incur a rescheduling fee reflecting crew and travel changes.
No-shows and access failures
If our crew or auditor arrives as booked and cannot enter the store because access was not arranged, or your on-site contact is unavailable without prior notice, that visit is treated as delivered for billing purposes. We will offer to rebook at standard rates.
Work already started & materials
Planning hours, placement maps, and briefing packs already delivered remain billable. Artwork, fixture samples, or print materials purchased for your campaign are non-refundable once ordered; unused transferable materials may be credited only if the supplier accepts return.
Refund process & timing
Approved refunds are processed to the original payment method within 14 business days of approval. Bank transfers may take additional clearing time depending on your institution.
Exceptions
Force majeure events (severe weather affecting store access, sudden retailer bans on secondary units, or government restrictions) may allow mutual cancellation with fees limited to work and costs already incurred. Specific statements of work may set stricter or more flexible terms; those written terms control when they conflict with this page.
Contact for refund requests
Compute Meshcore Trade Marketing, 77/21-22 Moo 11 Talingchan-Bangkoknoi Road, Bangkok, 10170, Thailand. Phone +66 2 4350491. Email placements@compute-meshcore.digital with subject line “Refund request”.